The Web Analyst's Code of Ethics

The Code of Ethics

As a Web Analyst, my views regarding ethical conduct are my own and do not necessarily reflect the views of my clients/employer. I hereby agree to personally follow the Web Analyst’s Code of Ethics regarding consumer data collected on any digital property I work on, with, or for:

PRIVACY – I agree to hold consumer data in the highest regard and will do everything in my power to keep personally identifiable consumer data safe, secure and private. To this end I will never knowingly transfer, release, or otherwise distribute personally identifiable information (PII) gathered through digital channels to any third-party without express permission from the consumer(s) who generated the data. I will also work with my clients/employer where applicable to enforce a cookie and user identification policy that is appropriate and respectful of the consumer experience.

TRANSPARENCY – I agree to encourage full disclosure of my clients/employer consumer data collection practices and to encourage communication of how that data will be used in clear and understandable language. To this end I will work with my clients/employer to ensure that the privacy policy is up-to-date and provides a clear and truthful reflection of our collection, use and storage policies towards digitally-collected data. Without divulging proprietary or competitive information, I will be transparent, honest, and forthright regarding the data collected and how it is used to improve the overall consumer and customer experience online.

CONSUMER CONTROL – I agree to inform and empower consumers to opt out of my clients/employer data collection practices and to document ways to do this. To this end I will work to ensure that consumers have a means to opt out and to ensure that they are removed from tracking when requested. Further, I will do my best to use tracking and browser-based technologies in the way they were designed and not otherwise circumvent consumer control over their browsing experience.

EDUCATION – I agree to educate my clients/employer about the types of data collected, and the potential risks to consumers associated with those data. To this end I will make every effort to inform my peers of the commitment to data privacy and to educate staff, especially senior management, of current data collection capabilities, data definitions, and potential data risks. Further, I will educate my clients/employer about how these technologies could be perceived of as invasive.

ACCOUNTABILITY – I agree to act as a steward of customer data and to uphold the consumers’ right to privacy as governed by my clients/employer and applicable laws and regulations. To this end I will work with appropriate teams as necessary to ensure that data access lists are up-to-date and that anyone with access to these systems understands how that data can and cannot be used. I will do my best to comply with all practices governing ethical use of consumer data.

By agreeing to the five sections outlined in this Web Analysts Code of Ethics, I also agree to help spread and enforce these standards across the Internet. I recognize that we are far stronger as a community than one individual, and I believe that consistency in voice is important to communicating effectively about the work that I do.

I will support the Web Analytics Association's efforts to safeguard consumer privacy by providing feedback, referencing this Code and other Association publications, and by advocating for adherence to these standards. If I observe a violation of these standards, I will make a reasonable effort to notify the site owner and provide feedback directly and privately, referencing this Code of Ethics as warranted.